Our Policy
- Refunds are only possible if there’s a verified error from our side or payment gateway issue.
- Once registered for a tournament, cancellation is not allowed unless in exceptional cases.
- If a match is canceled due to technical issues from our end, the entry fee will be refunded to your wallet.
- Refunds will be credited to the original source: deposit, bonus, or winnings wallet.
- Refunds may take reasonable time after verification.
- Please read all tournament rules before joining.
Important Disclaimer
- XenonArena does not require or pressure users to deposit real money. All deposits are voluntary and at your own risk.
- We are not responsible for any financial losses incurred while using our platform.
- We encourage responsible gaming practices and urge users to set limits on their gaming activities.
- If you feel that gaming is becoming a problem, please seek help from professional organizations.
- We reserve the right to modify or update this policy at any time. Continued use of the platform constitutes acceptance of the updated terms.
- For any concerns or questions regarding responsible gaming, please contact our support team.
- If you or someone you know is struggling with gaming habits, please reach out to a mental health professional
Cancellation & Refund Process
- To request a cancellation or refund, please contact our support team within 24 hours of your transaction.
- Provide your transaction ID, tournament details, and reason for cancellation/refund.
- Refunds are processed only after verifying eligibility and the reason for the request.
- Refunds will not be issued for user mistakes, such as joining the wrong tournament or providing incorrect information.
- All approved refunds will be processed to the original payment method or wallet within 7 business days.
- For payment gateway failures, refunds depend on the gateway’s processing time and policies.