Frequently Asked Questions

To register for a tournament:

1. Navigate to the Tournaments page
2. Select the tournament you're interested in
3. Click the "Register" button
4. Provide your team details (if applicable)
5. Agree to the tournament rules and code of conduct
6. Complete the registration process

Registration typically closes 24 hours before the tournament starts, but this may vary by event.

Xenon Arena tournaments use various formats depending on the game and number of participants:

• Single Elimination: Lose once and you're out
• Double Elimination: Players/teams get a second chance after one loss
• Round Robin: All participants play against each other
• Swiss System: Players are matched against others with similar records
• Group Stage + Playoffs: Initial groups followed by knockout stages

The specific format for each tournament is detailed on the tournament information page.

Prize money is typically distributed within 30 days of tournament completion. The process is as follows:

1. Tournament results are verified by our admin team
2. Winners receive an email with prize claim instructions
3. For team tournaments, the prize is sent to the team captain
4. Payment is made via the method selected during registration (PayPal, bank transfer, etc.)

Note that prize distribution may be subject to tax regulations in your country.

If you need to withdraw from a tournament:

• You can withdraw up to 24 hours before the tournament starts without penalty
• After this deadline, withdrawals may affect your eligibility for future tournaments
• For team tournaments, the team captain can remove players or withdraw the entire team
• Repeated last-minute withdrawals may result in temporary suspension from tournament participation

If you encounter emergencies preventing participation, contact our support team as soon as possible.

To reset your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and follow the instructions to create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact our support team.

Yes, you can change your username once every 30 days. To change your username:

1. Log in to your account
2. Go to your profile settings
3. Click "Edit Profile"
4. Enter your new username
5. Save your changes

Please note that usernames must be unique and adhere to our community guidelines. Offensive or inappropriate usernames will be removed without notice.

Linking your gaming accounts helps verify your identity and track your tournament performance:

1. Go to your account settings
2. Select "Linked Accounts"
3. Choose the platform (Steam, Epic Games, Riot, etc.)
4. Follow the authentication process
5. Your account will be linked once verified

Some tournaments require specific linked accounts for participation. Make sure to link all accounts you use for gaming.

To delete your Xenon Arena account:

1. Log in to your account
2. Go to Account Settings
3. Scroll to the bottom and click "Delete Account"
4. Confirm your decision by entering your password
5. Click "Permanently Delete Account"

Please note that account deletion is permanent and cannot be undone. All your data, including tournament history and statistics, will be permanently removed from our systems.

Yes, participants are generally allowed to stream their perspective during matches. However, there are some guidelines:

• Include "Xenon Arena" in your stream title
• Avoid showing tournament admin communications
• Do not share strategies that could give future opponents an advantage
• Respect any tournament-specific streaming rules
• Ensure your stream has at least a 3-minute delay to prevent stream sniping

Some premium tournaments may have exclusive broadcasting rights, which would be clearly stated in the tournament rules.

We're always looking for talented streamers to join our official broadcast team. Requirements include:

• Consistent streaming schedule
• High-quality production (audio, video, overlays)
• Engaging commentary and knowledge of the games
• Professional conduct and adherence to our code of conduct
• Minimum of 500 followers on your primary streaming platform

If you meet these requirements, please contact our partnerships team with links to your content and a brief introduction.

Yes, you may use footage from your own tournament matches in your content (YouTube videos, highlights, etc.) with the following conditions:

• Credit Xenon Arena in the video description
• Do not claim official partnership unless specifically authorized
• Content must adhere to our community guidelines
• Do not re-broadcast entire tournament streams without permission

For commercial use of tournament footage or if you have questions about fair use, please contact our media team.

System requirements vary by game, but generally you'll need:

• A stable internet connection (minimum 10 Mbps upload/download)
• The latest version of the game installed
• A computer or console that meets the game's minimum specifications
• Updated graphics drivers
• A working microphone for team communication (if required)

Check the specific tournament page for detailed requirements. We recommend testing your setup before tournament day.

Our disconnection policy varies by game and tournament format:

• In most cases, the game will be paused for up to 10 minutes
• If the player cannot reconnect within this time, the match continues
• For team games, some tournaments allow substitutes if registered beforehand
• Repeated disconnections may result in disqualification

Always check the specific tournament rules for the official disconnection policy. We recommend having a stable internet connection and troubleshooting potential issues before the tournament.

If you're experiencing issues with the website:

1. Refresh the page
2. Clear your browser cache and cookies
3. Try using a different browser (Chrome, Firefox, Edge)
4. Check your internet connection
5. Disable any browser extensions that might interfere
6. Check our status page for any ongoing maintenance or outages

If problems persist, contact our technical support team with details about your browser, device, and the specific issue you're experiencing.