Privacy Policy

We collect several types of information to provide and improve our services to you:

Personal Information

When you register for an account or participate in tournaments, we may collect:

• Name, email address, and contact information
• Date of birth (to verify age eligibility)
• Payment information for prize distribution
• Gaming usernames and platform IDs
• Profile information and preferences

Automatically Collected Information

When you visit our platform, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• Game performance and match statistics

Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms when you connect your accounts
• Game developers for tournament verification
• Payment processors for transaction verification

We use the information we collect for various purposes, including:

Purpose	Description
Service Provision	To create and manage your account, process tournament registrations, and provide customer support.
Communication	To send important updates about tournaments, platform changes, and security alerts.
Personalization	To customize your experience and show relevant tournaments and content.
Analytics	To analyze platform usage and improve our services and user experience.
Security	To detect and prevent fraud, abuse, and security issues.
Legal Compliance	To comply with legal obligations and enforce our terms of service.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption: We use industry-standard encryption (SSL/TLS) to protect data in transit.
• Access Controls: Strict access controls limit who can access your personal information within our organization.
• Secure Storage: Your data is stored on secure servers with regular security updates and monitoring.
• Regular Audits: We conduct regular security assessments and penetration testing.
• Employee Training: Our staff receives regular training on data protection and privacy practices.

While we implement these security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information.

Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how visitors interact with our platform.
• Marketing Cookies: Used to deliver relevant advertisements.

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

For more information about how we use cookies and your choices regarding cookies, please visit our Cookie Policy.

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our platform is used.

Service Providers

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-Party Services We Use

• Payment Processors: For secure payment transactions and prize distribution.
• Analytics Providers: To understand platform usage and improve our services.
• Cloud Services: For data storage and platform infrastructure.
• Communication Tools: For customer support and platform notifications.

We carefully vet all third-party service providers to ensure they meet our privacy and security standards.

Depending on your location, you may have certain rights regarding your personal information:

Your Rights

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct any information you believe is inaccurate.
• Erasure: You can request that we erase your personal information, under certain conditions.
• Restriction: You can request that we restrict the processing of your personal information.
• Objection: You can object to our processing of your personal information.
• Data Portability: You can request that we transfer the data we have collected to another organization.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section. We will respond to your request within 30 days.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Retention Periods

• Account Information: Retained for as long as your account is active, plus a reasonable period for legal and administrative purposes.
• Tournament Data: Retained for at least 3 years for record-keeping and dispute resolution.
• Payment Information: Retained as required by financial regulations and tax laws.
• Communication Records: Retained for 2 years to ensure quality customer service.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our platform, or we are legally obligated to retain this data for longer periods.

Our platform is not intended for use by children under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also notify registered users via email or through a platform notification about significant changes to this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

By Email

privacy@xenonarena.com

By Mail

Xenon Arena
Attn: Privacy Officer
123 Gaming Street
Esports City, EC 12345

Data Protection Officer

For specific questions about data protection or to exercise your privacy rights, you can contact our Data Protection Officer directly at dpo@xenonarena.com.

We typically respond to privacy-related inquiries within 3-5 business days.