Terms of Service

To use Xenon Arena, you must meet certain eligibility requirements designed to ensure a safe and compliant gaming environment.

Age Requirements

Service Type	Minimum Age	Additional Requirements
Platform Registration	13 years	Parental consent required for users under 18
Tournament Participation	13 years*	*Age may vary by tournament and game rating
Cash Prize Events	18 years	Valid government ID and payment account required
Premium Memberships	18 years	Payment method in user's name

Geographic Restrictions

Access to certain features may be restricted based on your location due to:

• Legal requirements in your jurisdiction
• Game publisher restrictions
• Payment processing limitations
• Tournament organizer requirements

Creating an account allows you to access Xenon Arena's full range of services. You are responsible for maintaining the security and proper use of your account.

Account Creation Requirements

• Provide accurate and complete registration information
• Use a valid email address that you control
• Create a unique username that doesn't infringe on others' rights
• Maintain only one account per individual
• Verify your identity when required for prize eligibility

Account Security Responsibilities

You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized access
• Ensuring you log out at the end of each session
• Using secure passwords and enabling two-factor authentication when available

Prohibited Account Activities

• Creating multiple accounts to circumvent restrictions
• Sharing or selling your account to others
• Using another person's account without authorization
• Creating accounts for the purpose of spamming or abuse

Xenon Arena provides a platform for competitive gaming and community engagement. Your use of our services must comply with these guidelines.

Permitted Uses

You may use our Platform to:

• Register and participate in tournaments
• Connect with other gamers and form teams
• Purchase virtual goods and services
• Stream and share gaming content
• Access educational gaming resources
• Communicate with other users through approved channels

Prohibited Conduct

You may not use our Platform to:

Category	Examples	Consequences
Harassment	Hate speech, threats, bullying, doxxing	Immediate account suspension
Cheating	Hacks, exploits, smurfing, win trading	Permanent tournament ban
Commercial Abuse	Unauthorized sales, advertising, spam	Account termination
Impersonation	Pretending to be staff or other players	Permanent platform ban
Illegal Activities	Fraud, gambling, illegal content sharing	Legal action and platform ban

Participation in Xenon Arena tournaments requires adherence to specific competitive integrity standards.

Fair Play Requirements

• Play to the best of your ability at all times
• Respect all opponents, teammates, and tournament staff
• Follow game-specific rules and tournament guidelines
• Report rule violations to tournament administrators
• Maintain sportsmanlike conduct before, during, and after matches

Prohibited Tournament Behavior

The following activities are strictly prohibited:

• Cheating: Using unauthorized software, exploits, or hardware
• Collusion: Pre-arranging match outcomes with opponents
• Smurfing: Playing on alternate accounts to gain advantage
• Stream Sniping: Using opponent streams to gain information
• Account Sharing: Allowing others to play on your account
• Disruptive Behavior: Intentional griefing or throwing matches

Tournament Administration

Xenon Arena tournament administrators have final authority on:

• Rule interpretations and disputes
• Match scheduling and rescheduling
• Prize distribution and eligibility
• Disciplinary actions and sanctions
• Tournament format modifications when necessary

Xenon Arena offers various virtual goods and services for purchase. These transactions are governed by specific terms.

Virtual Goods Definition

Virtual goods include but are not limited to:

• Tournament entry fees
• Virtual event tickets
• Premium membership subscriptions
• In-game cosmetic items
• Virtual currency (Xenon Coins)
• Digital badges and achievements

Payment Terms

• All prices are in USD unless otherwise specified
• You authorize us to charge your selected payment method
• Recurring payments will continue until cancelled
• We may change prices with 30 days' notice
• Taxes may be added where required by law

Virtual Goods License

When you purchase virtual goods, you receive:

• A limited, non-exclusive, non-transferable license to use the virtual goods
• No ownership or property rights in the virtual goods
• The ability to use virtual goods only within Xenon Arena
• No right to resell, trade, or transfer virtual goods (except as explicitly permitted)

Refund eligibility depends on the type of service and specific circumstances. Our full Refund Policy contains detailed information.

General Refund Principles

• Tournament entry fees may be refunded if withdrawn 48+ hours before start
• Virtual event tickets are refundable up to 7 days before the event
• Premium memberships may be refunded within 14 days of initial purchase
• Digital goods and consumed services are generally non-refundable

Refund Process

To request a refund:

1. Submit a request through our support portal
2. Provide transaction details and reason for request
3. Allow 3-5 business days for initial review
4. Receive decision via email
5. Approved refunds processed within 7-14 business days

Non-Refundable Items

The following are generally not eligible for refunds:

• Virtual currency and digital cosmetics
• Tournament participation after matches begin
• Services that have been substantially consumed
• Purchases made during limited-time promotions

Intellectual property rights on Xenon Arena are divided between platform-owned content and user-generated content.

Platform Intellectual Property

Xenon Arena owns or licenses:

• The Xenon Arena name, logo, and branding
• Platform software, code, and architecture
• Tournament formats and proprietary systems
• Official content, graphics, and designs
• Documentation, guides, and educational materials

User Content License

When you post content on Xenon Arena, you:

• Retain ownership of your original content
• Grant Xenon Arena a worldwide, royalty-free license to use, display, and distribute your content
• Allow us to modify content for technical purposes
• Permit use of your content for platform promotion

Content Restrictions

You may not post content that:

• Infringes others' intellectual property rights
• Contains illegal or harmful material
• Violates privacy or publicity rights
• Is defamatory, harassing, or abusive
• Contains unauthorized commercial content

Accounts may be terminated by either the user or Xenon Arena under specific circumstances.

User-Initiated Termination

You may delete your account at any time by:

1. Accessing your account settings
2. Selecting "Delete Account"
3. Confirming your decision
4. Completing any required verification

Platform-Initiated Termination

We may suspend or terminate accounts for:

Reason	Typical Action	Appeal Process
Terms of Service violations	Permanent ban	Case-by-case review
Cheating or exploitation	Tournament and platform ban	Limited appeal rights
Payment issues or fraud	Suspension until resolved	Documentation required
Inactivity (12+ months)	Account deactivation	Reactivation available

Effects of Termination

Upon account termination:

• You lose access to platform services
• Any virtual goods or currency are forfeited
• Outstanding payments remain due
• We may retain certain data as required by law
• User content may be removed or retained at our discretion

This section outlines the limitations of our responsibility for issues that may arise from using our Platform.

Service Availability

We strive to maintain continuous service but cannot guarantee:

• Uninterrupted or error-free operation
• Immediate resolution of technical issues
• Availability during maintenance or unforeseen circumstances
• Compatibility with all devices or networks

Liability Limitations

To the extent permitted by law, Xenon Arena is not liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• User conduct or content from third parties
• Technical issues beyond our reasonable control
• Game publisher decisions or service changes

Maximum Liability

Our total liability to you for all claims is limited to the greater of:

• The amount you paid to us in the past 6 months, or
• $100 USD

These Terms are governed by specific laws and include provisions for dispute resolution.

Applicable Law

These Terms and any disputes will be governed by:

• The laws of the State of Delaware, USA, without regard to conflict of law principles
• Applicable federal laws of the United States
• International treaties where applicable

Dispute Resolution

Most disputes can be resolved through our support system. For unresolved issues:

1. Informal negotiation (30 days)
2. Mediation with a neutral third party
3. Binding arbitration in Delaware (for claims under $10,000)
4. Small claims court (for eligible claims)

Class Action Waiver

You agree to resolve disputes individually, not as part of a class action. This means:

• No class arbitrations or class actions
• No consolidation of claims with other users
• No representative actions on behalf of others

For questions about these Terms or legal inquiries, please contact us through the following channels.

General Inquiries

• Email: support@xenonarena.com
• Support Portal: Xenon Arena Support
• Live Chat: Available during business hours

Legal Notices

For formal legal communications, please use:

• Legal Department: legal@xenonarena.com
• DMCA Agent: copyright@xenonarena.com

Mailing Address

Xenon Arena Inc.
123 Gaming Street, Suite 500
Esports City, DE 19801
United States

Response Times

We strive to respond to:

• General inquiries within 24-48 hours
• Legal notices within 3-5 business days
• DMCA takedown requests within 48 hours